Consumer Protection Agencies
City, county and state consumer protection offices provide consumers with important services. They might
mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a
variety of professionals, promote strong consumer proctection legislation, provide educational materials and
advocate in the consumer interest.
City and county consumer offices are familiar with local businesses and local ordinances and state
laws. If there is no local consumer office in your area, contact your state consumer office. State offices,
sometimes in a separate department of consumer affairs or the attorney general's or governor's office, are
familiar with state laws and look for statewide patterns of problems. Consumer protection offices in the U.S.
territories also are included.
To save time, call the office before sending in a written complaint. Ask if the office handles the type of
complaint you have or if complaint forms are provided.
Many offices distribute consumer materials specifically geared to state laws and local issues. Call to
obtain available educational information on your problem.
This list is arranged in alphabetical order by state name.
Alabama
State Offices
Dennis Wright, Assistant Attorney General, Consumer Affairs Division Chief
Office of the Attorney General
11 South Union Street
Montgomery, AL 36130
334-242-7334
Toll free in AL: 1-800-392-5658
Web site: www.ago.state.al.us
Alaska
State Offices
Consumer Protection Unit
Office of the Attorney General
1031 West 4th Avenue
Suite 200
Anchorage, AK 99501-5903
907-269-5100
Fax: 907-276-8554
Web site: www.law.state.ak.us
Arizona
State Offices
Sydney Davis, Chief Counsel
Consumer Protection and Advocacy Section
Office of the Attorney General
1275 West Washington Street
Phoenix, AZ 85007
602-542-3702
602-542-5763 (consumer information and complaints)
Toll free in AZ: 1-800-352-8431
TDD: 602-542-5002
Fax: 602-542-4579
Web site: www.ag.state.az.us
Noreen Matts, Assistant Attorney General, Consumer Protection
Office of the Attorney General
400 West Congress South Bldg., Suite 315
Tucson, AZ 85701
520-628-6504
Toll free in AZ: 1-800-352-8431
Fax: 520-628-6532
County Offices
Derick Rapier, County Attorney
Greenlee County Attorney's Office
P.O. Box 1717
Clifton, AZ 85533
520-865-4108
Fax: 520-865-4665
Terence Hance, County Attorney
Coconino County Attorney's Office
110 East Chernue Avenue
Flagstaff, AZ 86001
520-779-6518
Fax: 520-779-5618
Robert Olson, Pinal County Attorney
Pinal County Attorney's Office
P.O. Box 887
Florence, AZ 85232
520-868-6271
Fax: 520-868-6521
Jerry DeRose, County Attorney
Gila County Attorney's Office
1400 East Ash Street
Globe, AZ 85501
520-425-3231
Fax: 520-425-3720
Melvin Bowers, County Attorney
Navajo County Attorney's Office
P.O. Box 668
Holbrook, AZ 86025
520-524-4026
Fax: 520-524-4244
William Ekstrom, County Attorney
Mohave County Attorney's Office
315 North 4th Street
P.O. Box 7000
Kingman, AZ 86402-7000
520-753-0719
Fax: 520-753-2669
Martha Chase, County Attorney
Santa Cruz County Attorney's Office
2150 North Congress Dr, Ste 201
Nogales, AZ 85621
520-761-7850
Fax: 520-761-7851
R. Glenn Buckelew, La Paz County Attorney
County Attorney
1320 Kofa Avenue
P.O. Box 709
Parker, AZ 85344
520-669-6118
Fax: 520-669-2019
Charles Hastings, County Attorney
Yavapai County Attorney's Office
Yavapai County Courthouse
255 East Gurley
Prescott, AZ 86301
520-771-3344
Fax: 520-771-3110
Stephen Udall, County Attorney
Apache County Attorney's Office
P.O. Box 637
St. Johns, AZ 85936
520-337-4364, ext. 240
Fax: 520-337-2427
Patricia A. Orozco, County Attorney
Yuma County Attorney's Office
168 South Second Avenue
Yuma, AZ 85364
520-329-2270
Fax: 520-329-2284
City Offices
Michael Anderson, Deputy City Attorney
Consumer Affairs Division
Tucson City Attorney's Office
110 East Pennington Street, 2nd Floor
P.O. Box 27210
Tucson, AZ 85726-7210
520-791-4886
Fax: 520-791-4991
Arkansas
State Offices
Shelia McDonald, Deputy Attorney General
Consumer Protection Division
Office of the Attorney General
323 Center Street
Suite 200
Little Rock, AR 72201
501-682-2341
Voice/TDD toll free in AR: 1-800-482-8982
Toll free: 1-800-482-8982
TDD: 501-682-6073
Fax: 501-682-8118
E-mail: consumer@ag.state.ar.us
Web site: www.ag.state.ar.us
California
State Offices
Partrick Dorais, Acting Chief
Bureau of Automotive Repair
California Department of Consumer Affairs
10240 Systems Parkway
Sacramento, CA 95827
916-255-4565
Toll free in CA: 1-800-952-5210 (auto repair only)
TDD: 916-255-1369
Web site: www.smogcheck.ca.gov
Kathleen Hamilton, Director
California Department of Consumer Affairs
400 R Street
Suite 3000
Sacramento, CA 95814
916-445-4465
Toll free in CA: 1-800-952-5210
TDD/TTY: 916-322-1700
Web site: www.dca.ca.gov
Bill Lockyer, Attorney General
Office of the Attorney General
Public Inquiry Unit
P.O. Box 944255
Sacramento, CA 94244-2550
916-322-3360
Toll free in CA: 1-800-952-5225
TDD: 916-324-5564
Web site: www.caag.state.ca.us/piu
County Offices
Michael Yraceburn, Supervising Deputy District Attorney
Criminal Division
Kern County District Attorney's Office
1215 Truxtun Avenue
4th Floor
Bakersfield, CA 93301
661-868-2350
Fax: 661-868-2135
E-mail: ymichael@co.kern.ca.us
Criselda Gonzalez, Deputy District Attorney
Consumer Affairs Unit
Solano County Distict Attorney's Office
600 Union Avenue
Fairfield, CA 94533
707-421-6859
707-421-6800
Fax: 707-421-7986
Alan Yengoyan, Senior Deputy District Attorney
Business Affairs Unit
Fresno County District Attorney's Office
1250 Van Ness Avenue
2nd Floor
Fresno, CA 93721
559-488-3836
559-488-3156
Fax: 559-485-1315
Pastor Herrera, Jr., Director
Los Angeles County Department of Consumer Affairs
500 West Temple Street
Room B-96
Los Angeles, CA 90012-2706
213-974-1452
Fax: 213-687-0233
Web site: www.consumer-affairs.co.la.co.us
James L. Sepulveda, Sr. Deputy District Attorney
Contra Costa County District Attorney's Office
651 Pine Street 12th floor
Martinez, CA 94553
925-646-4620
Fax: 925-646-4683
Consumer Fraud Unit
Stanislaus County District Attorney's Office
P.O. Box 442
Modesto, CA 95353-0442
209-525-5550
Fax: 209-525-5545
Web site: www.stanislaus-da.org
Daryl Roberts, Deputy District Attorney
Consumer Affairs Division
Napa County District Attorney's Office
931 Parkway Mall
P.O. Box 720
Napa, CA 94559
707-253-4211
707-253-4059
Fax: 707-253-4041
John Wilson, Deputy in Charge
Consumer & Environmental Unit
San Mateo County District Attorney's Office
400 County Center
4th Floor
Redwood City, CA 94063
650-363-4651
M. Scott Prentice, Supervising Deputy District Attorney
Consumer and Environmental Protection Division
Sacramento County District Attorney's Office
P.O. Box 749
906 G Street, Ste 700
Sacramento, CA 95812-0749
916-874-6174
Fax: 916-874-7660
Dean Flippo, Monterey County District Attorney
Consumer Protection Division
P.O. Box 1131
Salinas, CA 93902
831-755-5073
Fax: 831-755-5608
Peter Longanbach, Supervising Duputy District Attorney
San Diego County District Attorney's Office
P.O. Box 121011
San Diego, CA 92112-1011
619-531-4070
Fax: 619-531-4481
San Francisco County District Attorney's Office
732 Brannan Street, No.322
San Francisco, CA 94103
415-551-9595 (public inquiries)
Al Bender, Supervising Deputy District Attorney
Santa Clara County District Attorney's Consumer Protection Unit
70 West Hedding Street
West Wing, 4th Floor
San Jose, CA 95110
408-792-2880 (consumer protection)
408-792-2881 (small claims advisory)
Fax: 408-279-8742
Web site: www.santaclara-da.org/consumer.html
Betty Moose, Commissioner
Alameda County Consumer Affairs Commission
1328 Via El Monte
San Lorenzo, CA 94580
510-535-6444
510-785-7554
Robert Nichols, Deputy District Attorney
Consumer Protection Division
Marin County District Attorney's Office
Hall of Justice, Room 130
3501 Civic Center Drive
San Rafael, CA 94903
415-499-6450
Fax: 415-499-3719
E-mail: consumer@marin.org
Web site: www.marin.org/mc/da
Barbara Kob, Mediation Coordinator
Marin County Mediation Services
4 Jeannette Prandi Way
San Rafael, CA 94903
415-499-7454
Fax: 415-499-6978
Robert Gannon, Supervising Deputy District Attorney
Consumer/Environmental Protection Unit
Orange County District Attorney's Office
405 West 5th Street, Suite 606
Santa Ana, CA 92701
714-568-1200
Fax: 714-568-1250
Allan Kaplan, Senior Deputy District Attorney
Consumer Protection Unit
Santa Barbara County District Attorney's Office
1105 Santa Barbara Street
Santa Barbara, CA 93101
805-568-2300
Fax: 805-568-2398
Robin Gysin, Coordinator
Division of Consumer Affairs
Santa Cruz County District Attorney's Office
701 Ocean Street
Room 200
Santa Cruz, CA 95060
408-454-2050
TDD/TTY: 408-454-2123
Fax: 408-454-2920
E-mail: dat155@co.santa-cruz.ca.us
Web site: www.CO.Santa-Cruz.CA/US
Franklin Stephenson, Supervising Deputy District Attorney
San Joaquin County District Attorney's Office
Consumer Affairs Prosecution Unit
222 East Weber, Room 412
P.O. Box 990
Stockton, CA 95202
209-468-9321
Fax: 209-468-0314
Norman Vorman, District Attorney
Mendocino County District Attorney's Office
P.O. Box 1000
Ukiah, CA 95482
707-463-4211
Fax: 707-463-4687
Melodianne Duffy, Supervisor
Consumer Mediation Section
Ventura County District Attorney's Office
800 South Victoria Avenue
Ventura, CA 93009
805-654-3110
Fax: 805-648-9255
Web site: www.ventura.org/vcda
City Offices
Donald Kass, Supervising Deputy City Attorney
Consumer Protection Division
Los Angeles City Attorney's Office
200 North Main Street
1600 City Hall East
Los Angeles, CA 90012
213-485-4515
Fax: 213-847-0402
E-mail: dkass@atty.ca.la.ca.us
Michael D. Rivo, Head Deputy City Attorney
Consumer and Environmental Protection Unit
San Diego City Attorney's Office
1200 Third Avenue
Suite 700
San Diego, CA 92101-4106
619-533-5600
Web site: www.sannet.gov/city-attorney
Adam Radinsky, Deputy City Attorney
Consumer Protection
1685 Main Street
Room 310
Santa Monica, CA 90401
310-458-8336
Fax: 310-395-6727
E-mail: consumer-complaint@pen.ci.santa-monica.ca.us
Web site: pen.ci.santa-monica.ca.us/atty/consumer_protection/
Colorado
State Offices
Consumer Protection Division
Colorado Attorney General's Office
1525 Sherman Street
5th Floor
Denver, CO 80203-1760
303-866-5189
303-866-5125
Toll free: 1-800-332-2071
Fax: 303-866-5443
County Offices
David Zook, Chief Deputy District Attorney
Economic Crime Division
El Paso and Teller Counties District Attorney's Office
105 East Vermijo, Suite 205
Colorado Springs, CO 80903-2083
719-520-6002
Fax: 719-520-6006
E-mail: david_zook@co.el-paso.co.us
Web site: www.co.el-paso.co.us/districtattorney/scam.htm
Phillip Parrott, Chief Deputy District Attorney
Denver District Attorney's Economic Crimes Unit
303 West Colfax Ave., Ste 1300
Denver, CO 80204
720-913-9179
720-913-9177
TDD/TTY: 720-913-9182
Fax: 720-913-9177
Web site: www.denverda.org
Sarah Law, District Attorney
Archuleta, LaPlata and San Juan Counties District Attorney's Office
P.O. Drawer 3455
Durango, CO 81302
970-247-8850
Fax: 970-259-0200
A.M. Dominguez, District Attorney
Weld County District Attorney's Office
P.O. Box 1167
Greeley, CO 80632
970-356-4010
Fax: 970-352-8023
Gus Sandstrom, District Attorney
Pueblo County District Attorney's Office
201 West 8th Street, Suite 801
Pueblo, CO 81003
719-583-6030
Fax: 719-583-6666
Connecticut
State Offices
James Flemming, Commissioner
Department of Consumer Protection
165 Capitol Avenue
Hartford, CT 06106
860-713-6050
Toll free in CT: 1-800-842-2649
Fax: 860-566-1531
Web site: www.state.ct.us/dcp/
Steven M. Rutstein, Assistant Attorney General
Antitrust/Consumer Protection
Office of Attorney General
110 Sherman Street
Hartford, CT 06105
860-808-5400
Fax: 860-808-5593
Web site: www.cslnet.ctstateu.edu/attygenl
City Offices
Philip Cacciola, Director of Consumer Protection
City of Middletown
245 DeKoven Drive
PO Box 1300
Middletown, CT 06457-1300
860-344-3491
TDD: 860-344-3521
Fax: 860-343-5470
E-mail: conpmdtn@connix.com
Delaware
State Offices
Eugene M. Hall, Director
Fraud and Consumer Protection Division
Office of the Attorney General
820 North French Street
5th Floor
Wilmington, DE 19801
302-577-8600
Toll free in DE: 1-800-220-5424
Fax: 302-577-3090
Web site: www.state.de.us/sttgen/consumer.htm
Olha N.M. Rybakoff, Deputy Attorney General
Consumer Protection Unit
Director, Consumer Protection Division
Department of Justice
820 North French Street
5th Floor
Wilmington, DE 19801
302-577-8600
Toll free in DE: 1-800-220-5424
Fax: 302-577-3090
Web site: www.state.de.us/attgen/consumer.htm
District of Columbia
District of Columbia Offices
Bennett Rushkoff, Senior Counsel
Office of the Corporation Counsel
441 4th Street NW
Suite 450-N
Washington, DC 20001
202-442-9828 (consumer hotline)
Fax: 202-727-6546
Florida
State Offices
Jack Norris, Chief of Multi-State Litigation
Consumer Litigation Section
110 SE 6th Street
Fort Lauderdale, FL 33301
954-712-4600
Fax: 954-712-4706
Cecile Dykas, Assistant Deputy Attorney General
Economic Crimes Division
Office of the Attorney General
110 SE 6th Street
Republic Tower, 10th Floor
Fort Lauderdale, FL 33301
954-712-4600
Fax: 954-712-4658
Web site: www.legal.firn.edu
James Kelly, Director of Division Consumer Services
Department of Agriculture & Consumer Services
407 South Calhoun Street
Mayo Building 2nd Floor
Tallahassee, FL 32399-0800
850-922-2966
Toll free in FL: 1-800-435-7352
Fax: 850-487-4177
Web site: www.fl-ag.com
County Offices
Sheryl Lord, Director
Pinellas County Office of Consumer Protection
14250 49th Street North
2nd Floor
Clearwater, FL 33762
727-464-6200
TDD/TTY: 727-464-6088
Fax: 727-464-6129
Web site: www.co.pinellas.fl.us/bcc
Mona Fandel, Director
Broward County Consumer Affairs Division
115 South Andrews Avenue
Annex Room A460
Fort Lauderdale, FL 33301
954-765-5350, ext. 232
Fax: 954-765-5309
E-mail: mfandel@co.broward.fl.us
Web site: www.co.broward.fl.us
Sheila Rushton, Director
Consumer Services Department
Miami-Dade County
140 West Flagler Street
Suite 903
Miami, FL 33130
305-375-3677 (Consumer Hotline)
TDD/TTY: 305-375-4177
Fax: 305-375-4120
E-mail: consumer@co.miami-dade.fl.us
Web site: www.co.miami-dade.fl.us/csd
Frederic Kerstein, Chief
Dade County Economic Crime Unit
Office of the State Attorney
1350 NW 12th Avenue
5th Floor, Graham Building
Miami, FL 33136-2111
305-547-0671
Fax: 305-547-0717
E-mail: kerstef@sall.state.fl.us
Carol A. McCarthy, Investigator
Pasco County Consumer Affairs Division
7530 Little Road
New Port Richey, FL 34654
727-847-8110
352-521-5179
Fax: 727-847-8969
Carlos J. Morales, Chief Investigator
Orange County Consumer Fraud Unit
415 North Orange Avenue
P.O. Box 1673
Orlando, FL 32802
407-836-2490
Fax: 407-836-2376
E-mail: fraudhelp@circuit9.org
Web site: www.onetgov.net
Frank Harber, Manager
Consumer Protection Unit
Hillsborough County Commerce Dept.
8900 N. Armenia Ave., Ste 222
Tampa, FL 33604-1067
813-903-3430
Fax: 813-903-3432
Web site: www.hillsboroughcounty.org
Dennis Moore, Director
Palm Beach County Division of Consumer Affairs
50 South Military Trail, Suite 201
West Palm Beach, FL 33415
561-233-4820
Toll free: 1-800-930-5124 (Palm Beach County)
Fax: 561-233-4838
E-mail: consumer@co.palm-beach.fl.us
City Offices
Helen Ridley, Chief of Consumer Affairs
City of Jacksonville Division of Consumer Affairs
St. James Building
117 West Duval Street, Suite M-100
Jacksonville, FL 32202
904-630-3467
Fax: 904-630-3458
Web site: www.coj.net/pub/consumer/consumer.htm
Katherine Bryant, Department Secretary
Lauderhill Consumer Protection Board
1176 NW 42nd Way
Lauderhill, FL 33313
954-321-2456 (Lauderhill residents only)
Georgia
State Offices
Barry Reid, Administrator
Governor's Office of Consumer Affairs
2 Martin Luther King, Jr. Drive
Suite 356
Atlanta, GA 30334
404-651-8600
Toll free in GA (outside Atlanta area): 1-800-869-1123
Fax: 404-651-9018
Web site: www2.state.ga.us/gaoca
Hawaii
State Offices
Gene Murayama, Investigator
Office of Consumer Protection
Department of Commerce and Consumer Affairs
345 Kekuananoa Street Room 12
Hilo, HI 96720
808-933-0910
Fax: 808-933-8845
Stephen Levens, Acting Executive Director
Office of Consumer Protection
Department of Commerce and Consumer Affairs
235 South Beretania Street
Room 801
Honolulu, HI 96813
808-586-2636
Fax: 808-586-2640
Janice Jarman, Investigator
Office of Consumer Protection
Dept of Commerce and Consumer Affairs
1063 L Main Street Ste C-216
Wailuku, Maui, HI 96793
808-984-8244
Fax: 808-243-5807
Web site: www.state.hi.us/dcca/
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