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Consumer Protection Agencies

Idaho

State Offices

Brett De Lange, Deputy Attorney General
Consumer Protection Unit
Idaho Attorney General's Office
650 West State Street
Boise, ID 83720-0010
208-334-2424
Toll free in ID: 1-800-432-3545
Fax: 208-334-2830
Web site: www.state.id.us/ag

Illinois

State Offices

Office of the Attorney General
1001 East Main Street
Carbondale, IL 62901
618-529-6400
Toll free in IL: 1-800-243-0607 (consumer hotline serving southern Illinois)
TDD: 618-529-0607
Fax: 618-529-6416

Charles Fergus, Bureau Chief
Consumer Fraud Bureau
100 West Randolph
12th Floor
Chicago, IL 60601
312-814-3580
Toll free in IL: 1-800-386-5438
TDD: 312-814-3374
Fax: 312-814-2593
Web site: www.ag.state.il.us

Patricia Kelly, Chief
Consumer Protection Division of the Attorney General Office
100 West Randolph
12th Floor
Chicago, IL 60601
312-814-3000
TDD: 312-793-2852
Fax: 312-814-2593

Governor's Office of Citizens Assistance
222 South College Room 106
Springfield, IL 62706
217-782-0244
Toll free in IL: 1-800-642-3112
Fax: 217-524-4049
E-mail: governor@state.il.us

County Offices

Sophia Lopez, Supervisor
Cook County State Attorney's Office
Consumer Fraud Division
69 West Washington
Suite 700
Chicago, IL 60091
312-603-8700

William Haine, State's Attorney
Madison County Office of State's Attorney
157 North Main Street, Suite 402
Edwardsville, IL 62025
618-692-6280
Fax: 618-656-7312

Deborah Hagan, Bureau Chief of Consumer Fraud
Department of Consumer Affairs serving Central Illinois
Office of the Attorney General
500 South Second Street
Springfield, IL 62706
217-782-1090
Toll free in IL: 1-800-243-0618
217-785-2771
Fax: 217-782-1097
E-mail: agconsmr@mail.state.il.us
Web site: www.ag.state.il.us

City Offices

Caroline Shoenberger, Commissioner
Chicago Department of Consumer Services
121 North LaSalle Street
Room 808
Chicago, IL 60602
312-744-4006
TDD: 312-744-9385
Fax: 312-744-9089
Web site: www.ci.chi.il.us/ConsumerServices/

Sharon Carter, Administrator
Consumer Protection Office
City of Des Plaines
1420 Miner Street
Des Plaines, IL 60016
847-391-5006
Fax: 847-391-5378

Indiana

State Offices

Barbara L. Cook Crawford, Chief Counsel and Director
Consumer Protection Division
Office of the Attorney General
Indiana Government Center South
402 West Washington Street, 5th Floor
Indianapolis, IN 46204
317-232-6330
Toll free in IN: 1-800-382-5516
Fax: 317-233-4393
E-mail: inattgn@atg.state.in.us
Web site: www.ai.org/hoosieradvocate

County Offices

Scott Newman, Marion County Prosecuting Attorney
Marrion County Prosecuting Attorney's Office
560 City-County Building
200 East Washington Street
Indianapolis, IN 46204-3363
317-327-3892
TDD/TTY: 317-327-5186
Fax: 317-327-5409
Web site: www.indygov.org

Iowa

State Offices

William Brauch, Assistant Attorney General
Consumer Protection Division
Office of the Attorney General
1300 East Walnut Street, 2nd Floor
Des Moines, IA 50319
515-281-5926
Fax: 515-281-6771
E-mail: consumer@ag.state.ia.us
Web site: www.state.ia.us/government/ag/consumer.html

Kansas

State Offices

C. Steven Rarrick, Deputy Attorney General
Consumer Protection Division
Office of the Attorney General
120 SW 10th
4th Floor
Topeka, KS 66612-1597
785-296-3751
Toll free in KS: 1-800-432-2310
TDD/TTY: 785-291-3767
Fax: 785-291-3699
E-mail: cprotect@ksag.org
Web site: www.ink.org/public/ksag

County Offices

Johnson County District Attorney's Office
Consumer Protection Division
Johnson County Courthouse
100 North Kansas Ave.
Olathe, KS 66061
913-715-3003
Fax: 913-715-3040

Kentucky

State Offices

Todd Leatherman, Director
Consumer Protection Division
Office of the Attorney General
1024 Capital Center Drive
Frankfort, KY 40601
502-696-5389
Toll free in KY: 1-888-432-9257
Fax: 502-573-8317
E-mail: attorney.general@law.state.ky.us
Web site: www.law.state.ky.us/cp

Robert Winlock, Administrator
Consumer Protection Division
Office of the Attorney General
9001 Shelbyville Road
Suite 3
Louisville, KY 40222
Fax: 502-425-9406

Louisiana

State Offices

Isabel Wingerter, Chief
Consumer Protection Section
Office of the Attorney General
301 Main Street Suite 1250
Baton Rouge, LA 70801
225-342-9639
Toll free nationwide: 1-800-351-4889
Fax: 225-342-9637
Web site: www.laag.com

County Offices

Consumer Protection Division
Jefferson Parish District Attorney
200 Derbigny Street
5th Floor Courthouse Annex
Gretna, LA 70053
504-368-1020
Fax: 504-368-4562

Maine

State Offices

William Lund, Director
Office of Consumer Credit Regulation
35 State House Station
Augusta, ME 04333-0035
207-624-8527
Toll free in ME: 1-800-332-8529
TDD/TTY: 207-624-8563
Web site: www.mainecreditreg.org

Francis Ackerman, Acting Division Chief
Public Protection Division
Office of the Attorney General
6 State House Station
Augusta, ME 04333
207-626-8849

Maine Attorney General's Consumer Mediation Sevice
6 State House Station
Augusta, ME 04333
207-626-8800
Web site: www.state.me.us/ag

Maryland

State Offices

William Leibovici, Chief
Consumer Protection Division
Office of the Attorney General
200 Saint Paul Place
16th Floor
Baltimore, MD 21202-2021
410-528-8662 (consumer complaint hotline)
410-576-6550 (consumer information)
TDD: 410-576-06372 (Maryland only)
Fax: 410-576-7040
E-mail: consumer@oag.state.md.us
Web site: www.oag.state.md.us/consumer

Charles D Schaub, Manager
Business Licensing & Consumer Service
Motor Vehicle Administration
6601 Ritchie Highway, NE
Glen Burnie, MD 21062
410-768-7248
Fax: 410-768-7602

Regional Offices

Larry Munson, Administrator
Maryland Attorney Generals' Office
Consumer Protection Division
138 East Antietam St, Ste 210
Hagerstown, MD 21740-5684
301-791-4780
410-576-6372
Fax: 301-791-7178

Emalu Myer, Consumer Affairs Specialist
Eastern Shore Branch Office
Consumer Protection Division
Office of the Attorney General
201 Baptist Street
Suite 30
Salisbury, MD 21801-4976
410-543-6620
Fax: 410-543-6642
Web site: www.oa6.state.md.us

County Offices

Stephen Hannan, Administrator
Howard County Office of Consumer Affairs
6751 Columbia Gateway Drive
Columbia, MD 21046
410-313-6420
Fax: 410-313-6453
E-mail: shannon@co.ho.md.us

George Rose, Division Chief
Montgomery County Division of Consumer Affairs
100 Maryland Avenue
Suite 330
Rockville, MD 20850
240-777-3636
TDD: 240-777-3679
Fax: 240-777-3768
Web site: www.co.mo.md.us/hca

Massachusetts

State Offices

Tom Reilly, Attorney General
Consumer Protection and Antitrust Division
Office of the Attorney General
200 Portland Street
Boston, MA 02114
617-727-8400 The Consumer Hotline - information and referral to local county and city government consumer offices (listed below) that work in conjunction with the Department of the Attorney General
Fax: 617-727-5765
Web site: http://www.ago.state.ma.us

Jennifer Davis Carey, Director
Executive Office of Consumer Affairs and Business Regulation
One Ashburton Place, Room 1411
Boston, MA 02108
617-727-7780 (information and referral only)
TDD/TTY: 617-727-1729
Fax: 617-227-6094
E-mail: consumer@state.ma.us
Web site: www.state.ma.us/consumer

Consumer Protection and Antitrust Division
Office of the Attorney General - Springfield
436 Dwight Street
Springfield, MA 01103
413-784-1240
Fax: 413-784-1244

County Offices

Cambridge Consumers' Council
831 Massachusetts Ave
Cambridge, MA 02139
617-349-6150
Fax: 617-349-6148
Web site: www.ci.cambridge.ma.us/~Consumer

Jacqueline Wright, Consumer Program Director
Fall River Consumer Program
One Government Center
Fall River, MA 02722
508-324-2672
Fax: 508-324-2626

Thomas Joy, Director
Consumer Protection Program
Haverhill Community Action, Inc.
25 Locust Street
Haverhill, MA 01830
978-373-1971
Fax: 978-373-8966

Paul Schrader, Executive Director
Consumer Assistance Council, Inc.
149 Main Street
Hyannis, MA 02601
508-771-0700
Toll free: 1-800-867-0701
Fax: 508-771-3011
E-mail: cac@capecod.net
Web site: www.consumercouncil.com

Marie Finelli, Assistant Director Consumer Protection Program
Greater Lawrence Community Action Council, Inc.
Consumer Protection Program
350 Essex Street
Lawrence, MA 08140
978-681-4990
Fax: 978-681-4949
E-mail: m.finelli@glcac.org
Web site: www.glcac.org

Kenneth Dunn, Director
Middlesex Community College Law Center
Local Consumer Program
33 Kearney Square Room 117
Lowell, MA 01852
978-656-3342
Fax: 978-656-3339
E-mail: dunnk@middlesex.cc.ma.us

Consumer Assistance Office - Metro West, Inc.
209 West Central Street
Natick, MA 01760
508-651-8812
Fax: Fax: 508-647-0661

Judy Zohn Min Cole, Co-Directors
Newton-Brookline Consumer Office
Newton City Hall
1000 Commonwealth Ave.
Newton, MA 02465
617-552-7205
Fax: 617-552-7027

Jeanne Foy, Director
Mass PIRG Consumer Action Center
182 Green Street
North Weymouth, MA 02191
781-335-0280
Fax: 781-340-3991

Maggie Bergin, Case Coordinator
Consumer Protection Division
North Western District Attorney's Office
1 Gleason Plaza
Northampton, MA 01060
413-586-9225
Fax: 413-584-3635

Lillian Mercantel, Director
Berkshire County Consumer Advocates, Inc.
150 North Street
Pittsfield, MA 01201
413-443-9128
Toll free: 1-800-540-9128
Fax: 413-496-9225

Linda Tilley, Coordinator, Consumer Aid Program
South Shore Community Action Council, Inc.
265 South Meadow Road
Plymouth, MA 02360
508-747-7575 x226
Fax: 508-746-5140
E-mail: lmtilley@sscac.org

Kary M. Nykorchuk, Director
Consumer Council of Worcester County
484 Main Street
2nd Floor
Worcester, MA 01608-1690
508-754-1176
Fax: 508-754-0203

City Offices

Nancy Lo, Director
Mayor's Office of Consumer Affairs and Licensing
Boston City Hall
Room 817
Boston, MA 02201
617-635-3834
617-635-4165
Fax: 617-635-4174
E-mail: nancylo@ci.boston.ma.us
Web site: www.cityofboston.com

Jean Courtney, Director
Consumer Information Center
Springfield Action Commission
619 State Street
Springfield, MA 01109
413-263-6519
413-263-6513 (Hamden and Hampshire Counties)
Fax: 413-263-6511

Michigan

State Offices

Frederick Hoffecker, Assistant in Charge
Consumer Protection Division
Office of Attorney General
P.O. Box 30212
Lansing, MI 48909
517-373-1140 (complaint information)
517-373-1110
Fax: 517-335-1935

Rodger James, Director
Bureau of Automotive Regulation
Michigan Department of State
Lansing, MI 48918-1200
517-373-4777
Toll free in MI: 1-800-292-4204
Fax: 517-373-0964

County Offices

Mike Studders, Chief Investigator
Bay County Consumer Protection Unit
1230 Washington - Courthouse
Bay City, MI 48707-5994
517-895-4139
Fax: 517-895-4167

Margaret DeMuynck, Director
Consumer Protection Department
Macomb County
Office of the Prosecuting Attorney
Macomb County Administration Bldg
One South Main Street 3rd FL
Mt. Clemens, MI 48043
810-469-5600
810-469-5350
Fax: 810-469-5609

City Offices

John Roy Castillo, J.D., Director
City of Detroit Consumer Affairs Department
65 Cadillac Square
Suite 1600
Detroit, MI 48226
313-224-3508
313-224-6995 (complaints)
Fax: 313-224-2796
E-mail: castillojr@cadtwr.ci.detroit.mi.us
Web site: www.ci.detroit.mi.us

Minnesota

State Offices

Curt Loewe, Director
Consumer Services Division
Minnesota Attorney General's Office
1400 NCL Tower
445 Minnesota Street
St. Paul, MN 55101
612-296-3353
Toll free: 1-800-657-3787
Fax: 612-282-5801
E-mail: consumer.ag@state.mn.us
Web site: www.ag.state.mn.us/home/mainhi.shtml

County Offices

Roshan Rajkumar, Director, Citizens Info Hotline
Hennepin County Citizen Information Hotline
Office of Hennepin County Attorney
C-2000 County Government Center
Minneapolis, MN 55487
612-348-4528
TDD/TTY: 612-348-6015
Fax: 612-348-9712
E-mail: citizeninfo@hennipin.mn.us
Web site: www.co.hennepin.mn.us/coatty/hcatty.htm

City Offices

James Moncur, Director
Division of Licenses & Consumer Services
Minneapolis Department of Regulatory Services
City Hall, Room 1C
350 South 5th Street
Minneapolis, MN 55415
612-673-2080
TDD/TTY: 612-673-3300/3360
Fax: 612-673-3399
E-mail: opa@ci.minneapolis.mn.us
Web site: www.ci.minneapolis.mn.us

Mississippi

State Offices

Leyser Q. Morris-Hayes, Director
Consumer Protection Division of the Mississippi Attorney General's Office
P.O. Box 22947
Jackson, MS 39225-2947
601-359-4230
Toll free in MS: 1-800-281-4418
Fax: 601-359-4231
Web site: www.ago.state.ms.us/consprot.htm

Julie McLemoil, Director
Bureau of Regulatory Services
Department of Agriculture and Commerce
121 North Jefferson Street
P.O. Box 1609
Jackson, MS 39201
601-359-1111
Fax: 601-354-6502
Web site: www.mdac.state.ms.us

Missouri

State Offices

Doug Ommen, Chief Counsel
Consumer Protection and Trade Offense Division
P.O. Box 899
1530 Rax Court
Jefferson City, MO 65102
573-751-6887
573-751-3321
Toll free in MO: 1-800-392-8222
TDD/TTY toll free in MO: 1-800-729-8668
Fax: 573-751-7948
E-mail: attgenmail@moago.org
Web site: www.ago.state.mo.us

Montana

State Offices

Annie Bartos, Chief Legal Counsel
Consumer Affairs Unit
Department of Commerce
1424 Ninth Avenue
Box 200501
Helena, MT 59620-0501
406-444-4312
Fax: 406-444-2903

Nebraska

State Offices

Jason W Hayes, Assistant Attorney General
Department of Justice
2115 State Capitol
P.O. Box 98920
Lincoln, NE 68509
402-471-2682
Toll free: 1-800-727-6432
Fax: 402-471-3297
Web site: www.nol.org

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